FAQ's

Frequently Asked Questions

What is the delivery time for my order?
When you place an order with Langford & Rose, the delivery time may be a little different from what you're used to. Since our products are shipped directly from our suppliers, we can save significantly on storage and shipping costs. This allows us to price our products more competitively.
The average delivery time is 7 to 12 business days (Mon-Fri, excluding public holidays).

What should I do if I haven’t received my order yet?
Due to high demand for our products, your order may arrive slightly later than expected. We appreciate your understanding. If the expected time has passed and you still haven't received your package, please email us at support@langford-rose.uk. We’ll investigate what’s going on with your parcel.

I want to exchange/return my order, how do I do this?
To return an item, simply contact our customer service team at support@langford-rose.uk. Please include your name, order number (e.g., #0000) from the confirmation email, and the reason for the return. We will provide you with the return address and confirm the return. Once that's done, you can send the product back to us via a courier of your choice.

What are the costs for returns?
Unfortunately, returns are at your own expense. The cost will depend on the courier. Please consult the website of the courier you wish to use for more information about pricing.

What are the conditions for returning my product(s)?
There is always a return period of 30 days. The return period starts the day you receive the item. However, there are conditions for returns.
You can only return an item if:

  • The return period has not expired;

  • The product is in its original packaging and all labels are still attached;

  • The product has not been used.

What payment methods can I use?
We accept payments via Credit Card, Paypal, GooglePay and ApplePay. If you're unsure whether your payment method is accepted, follow the steps on the payment page to view all available options.
All transactions are processed through secure and trusted payment systems, ensuring that they are 100% safe.

What if I didn’t receive a confirmation email for my order?
That shouldn’t happen! Please email us with your full name and email address at support@langford-rose.uk., and we’ll assist you promptly.

Can I cancel my order?
If you'd like to cancel your order for any reason, please email us as soon as possible at support@langford-rose.uk. Include your name, order number (e.g., #0000) from the confirmation email, and the reason for the cancellation. 

since 2010
Langford & Rose

At Langford & Rose, everything begins with an appreciation for timeless elegance and thoughtful craftsmanship.

Founded seven years ago by my wife and me, our boutique started as a simple idea — a shared vision to bring classic design, refined materials, and effortless sophistication into everyday wardrobes. What began as a small passion project has grown into a respected British fashion house, celebrated for its attention to detail and commitment to enduring style.

With our combined experience in design and retail, we set out to build a brand rooted in quality, comfort, and simplicity. Each collection is carefully curated to embody the essence of British refinement — subtle, graceful, and made to last. Every piece is crafted from fabrics chosen for their luxurious feel and timeless appeal.

From elegant city moments to relaxed countryside weekends, Langford & Rose is designed to help you look and feel your best — with confidence, ease, and a quiet sense of sophistication.

Our journey from a single boutique to a beloved fashion label continues to be guided by one enduring belief: true style never fades — it simply evolves.